How to Block Heritage Bank ATM Card: Learn how to quickly block your Heritage Bank ATM card using USSD, Mobile App, and Customer Support. Simple instructions for quick security.
The potential risks associated with a lost or stolen ATM card, such as unauthorized transactions and potential financial losses, highlight the importance of taking swift action to block your card. Heritage Bank understands these concerns and offers a range of straightforward methods to promptly block your ATM card. In this guide, we will walk you through the process of blocking your Heritage Bank ATM card using three convenient approaches: USSD, the mobile app, and customer support. Our aim is to provide clear instructions that are easy to follow, catering to individuals whose primary language might not be English.
What’s Covered
- Reasons to Block Your Heritage Bank ATM Card
- How to Block Heritage Bank ATM Card Via USSD Code
- How to Block Your Heritage Bank ATM Card through the Mobile App
- How to Block Heritage Bank ATM Card Via Customer Support
- Frequently Asked Questions (FAQs)
Why Block Your Heritage Bank ATM Card
Imagine the stress and anxiety of realizing that your ATM card is missing or has been stolen. Unauthorized transactions and potential financial losses can take a toll on your peace of mind. Blocking your Heritage Bank ATM card as soon as possible is a proactive step to prevent unauthorized access and secure your hard-earned money.
How to Block Heritage Bank ATM Card Using USSD Code
Blocking your Heritage Bank ATM card using USSD is a simple process that involves a few easy steps:
Step 1: Dial the USSD Code
From the phone number linked to your Heritage Bank account, dial *745*11# and press the call button.
Step 2: Confirm the Action
Follow the prompts to confirm your decision to block the card by entering your Heritage Bank account number.
How to Block Your Heritage Bank ATM Card Via the Mobile App
The Heritage Bank mobile app provides a user-friendly platform to manage various banking tasks, including blocking your ATM card:
Step 1: Access the App
Log in to the Heritage Bank mobile app using your login credentials.
Step 2: Navigate to Card Control
Within the app, find and select the “Card Control” option from the main menu.
Step 3: Choose the Card to Block
Identify the specific ATM card you wish to block from the list of cards associated with your account.
Step 4: Activate the Block
On the card details page, locate the “Block Card” option and toggle it to effectively block your Heritage Bank ATM card.
How to Block Heritage Bank ATM Card Through Customer Support
If you encounter any challenges or prefer personalized guidance, Heritage Bank’s customer support is available to assist:
- Phone: Reach out to Heritage Bank’s customer service using the provided phone numbers during their operating hours. The Heritage Bank Customer service number is 0700 HERITAGE
- Email: Compose an email detailing your request to block your ATM card and send it to Heritage Bank’s designated email address. The email address for complaints is complaints@hbng.com
- Social Media: Contact Heritage Bank through their official social media platforms, such as Twitter, Facebook, and Instagram @heritagebankplc. Sending a direct message explaining your situation can lead to prompt assistance.
Also Read: Ways to Block Union Bank Cards
Frequently Asked Questions (FAQs)
Here are answers to common questions you might have about the process of blocking your Heritage Bank ATM card:
Q1: Can I unblock my card after it has been blocked? A1: Yes, you can unblock your card by contacting Heritage Bank’s customer support and following their instructions.
Q2: Is there a fee associated with blocking my card? A2: In most cases, there is no fee to block your Heritage Bank ATM card.
Q3: Can I continue using other banking services after blocking my card? A3: Certainly, blocking your card won’t impact your ability to use other banking services, such as online banking.
Q4: Are there specific hours for contacting customer support? A4: Heritage Bank’s customer support operates during regular business hours. Their social media channels are available around the clock for assistance.
Q5: What information do I need when contacting customer support? A5: Be ready to provide your account details, card number, and personal identification information for verification.
Q6: How long does it take for my card to be blocked using USSD? A6: Your Heritage Bank ATM card should be blocked almost immediately after confirming the action via the USSD code.
Q7: Is blocking my card reversible? A7: Yes, you can unblock your card by contacting Heritage Bank’s customer support and following their instructions.
Q8: Can I block my card while abroad? A8: Yes, you can use the USSD code or contact Heritage Bank’s customer support to block your card, even if you are outside the country.
Q9: Will I receive confirmation after my card has been successfully blocked? A9: Yes, Heritage Bank typically sends a confirmation message after successfully blocking your ATM card.
Q10: Do I need to visit a bank branch to unblock my card? A10: Yes, visiting a Heritage Bank branch is typically required to complete the unblocking process for security reasons.
Conclusion
In today’s digital landscape, ensuring the safety of your financial resources is a top priority. Heritage Bank empowers you to take control of your financial security by offering simple methods to block your ATM card. Whether you choose the convenience of USSD, the user-friendly mobile app, or the personalized assistance of customer support, these methods are designed to be efficient and accessible. These step-by-step instructions on how to block Heritage Bank ATM cards will guide you through the process and secure your finances.